Report an error   

Submitted: 12 September 2014 Modified: 20 August 2019
HERDIN Record #: PCHRD14091205341488

Student satisfaction in today's baccalaureate nursing program.

Paolo T. Lumanlan

See More

Student satisfaction is one of the many Important factors that any academic institution must consider for it is very helpful in refining academic processes, improving the quality of education, and evaluating the institutional efficiency. Therefore, this study aimed to (1) measure Filipino students' levels of satisfaction in today's BSN program, and (2) see the satisfaction differences between those enrolled in private and government higher educational institutions (HEIs). A cross-sectional comparative design was used. A total of 505 nursing students from different private and government HEIs in Central Luzon were conveniently recruited during the 2nd semester of A.Y. 2012-2013. Both descriptive and inferential statistics were run using the Statistical Package for Social Sciences (SPSS) version 20. Mean ratings showed that the students enrolled in both private and government HEIs are generally satisfied with their current baccalaureate program (x=4.02 and x=3.55 respectively). In addition, Mann-Whitney test revealed that there is a significant difference between the satisfaction levels of students enrolled in private and government nursing schools in satisfaction levels of students enrolled in private and government nursing schools in the Region (p<.05). Overall, students are satisfied with the in-class teaching , clinical teaching, the program itself, and the support and resources of their department. However, those enrolled in government HEIs have lower satisfaction ratings as compared to those enrolled in private nursing schools. Academic administrators must further develop the instructional competencies of the faculty, as well as improve nursing facilities and laboratories by making them well-equipped, adequately -staffed, and readily available to meet the needs of the students.

Publication Type
Philippine Journal of Nursing
Publication Date
January-June 2013
LocationLocation CodeAvailable FormatAvailability
Philippine Council for Health and Research Development Box no. 56 Fulltext pdf (Request Document)
1. Bradley, P , Postlethwaite, K . "Setting up a clinical skills learning facility" Medical Education 37 , 2003. Retrieved from:
2. Brown, R M, Mazzarol, T E. "The importance of institutional image to student satisfaction and loyalty within higher education" Higher Education 58(1): 81-95, 2009
3. Chen, H C, Farmer, S , Wayman, M . "Development and psychometric testing of the nursing student satisfaction scale." Nursing Education Perspectives 33(6): 369-373, 2012
4. Cor, J M, Ellen, P W. "Impact of degree program satisfaction on the persistence of college students" Higher Education 33(6): 369-373, 2012
5. "Policies and guidelines for Bachelor of Science in Nursing (BSN) program" , 2009
6. (2010, November 30). Amendments to article XI-Sanctions of CMO No. 14, S. 2009. Commision on Higher Education (CHED). . Retrieved from:
7. Dennison, S , El-Masri, M M. "Development and psychometric assessment of the Undergraduate nursing student academic satisfaction scale (UNSASS)" Journal of nursing measurement 20(2): 78-89, 2012
8. Douglas, J , Douglas , A , Barnes , B . "Measuring student satisfaction at a UK university" Quality assurance in education 14(3): 251-267, 2006
9. Elliot, K M, Shin, D . "Student satisfaction: An alternative approach to assessing this important concept." Journal of Higher education policy and management 24(2): 197-209, 2002
10. Freeman, J P, Hall, E e, Bresciani, M J. "What leads studentds to have thoughts, talk to someone about, and take steps to leave their institution?" College student journal 41(4): 755-770, 2007
11. Guolla, M . "Assessing the teaching quality to student satisfaction relationship: Applied customer satisfaction research in the classromm" Journal of Marketing theory and practice 7(3): 87-97, 1999
12. Haghtalab, H , Ahrari, M , Amirusefi, R . "Survey relationship between customer relationship between customer relationship mangement and service quality, satisfaction and loyalty (case study mellat bank)" Interdisciplinary Journal of contemporary research in business 3(6): 439-448, 2011
13. Helgesen, , Nessnet, E . "What accounts for students" International journal of educational management 21(2): 126-143, 2007
14. Kantek, K , Kazanci, G . "An analysis of the satisfaction levels of nursing and midwifery students in a helath college in turkey" Contemporary nurse: A journal for the Australian nursing profession 42(1): 36-44, 2012
15. Mavondo , F , Zaman, M , Abubakar, B . "Proceedings of the conference de ANZMAC: Visionary marketing for the 21st century" 2000. Gold coast, Queensland:
16. Oja, M . "Student satisfaction and student performance" Journal of applied research in the community college 19(1): 50-56, 2011
17. Price, I , Matzdorf, F , Smith, L , Agahi, H . "The impact of facilities on student choice of university" Facilities 21(10): 212-222, 2003
18. Sohail, M S, Shaikh, N M. "Quest for excellence in business education: A study of student impressions of service quality" The International journal of Educational Management 18(1): 58-65, 2004
19. Umbach, P D, Porter, S r. "How do academic departmnets impact student satifaction? Understand the contextual effects of departments" Research in higher education 43(2): 209-234, 2002
20. Weirs-Jenssen, J , Stensaker, B , Grogaard, J B . "Student satisfaction: Towards an empirical deconstruction of the concept" Quality in higher education 8(2): 183-195, 2002
21. Wellard, S J, Woolf, R , Gleeson, L . "Exploring the use of clinical laboratories in undergraduate nursing programs in regional Australia" International Journal of Nursing Education Scholarship 4(1): 2007